About The Role

This role drives insights, quality assurance, and continuous improvement for healthcare claim data processed through the medical documents digitisation solution using Optical Character Recognition (OCR) solution. Key responsibilities include analysing digitised outputs, identifying issues or data gaps, and providing insights to improve upstream/downstream processes, minimise exceptions, and optimise operational efficiency.

Roles And Responsibilities

Document Recognition Quality & Insights

• Analyse digitised output to identify extraction gaps, recurring errors, and trends.
• Provide structured feedback on issues such as missing fields, misclassification, or formatting inconsistencies to improve data quality.
• Conduct analysis on hospital billing structures/patterns to identify root causes of low digitisation rates.
• Build/maintain dashboards to monitor digitisation performance and data quality indi...