TekSystems is currently hiring for a Fully Remote Medical Healthcare Customer Service Representative! This role would need to work in EST time zone.
MUST HAVE: Medical insurance experience, medical billing experience, and heavy inbound healthcare calls experience. Must be able to work Monday- Friday 10:30 AM EST to 7:00 PM EST.
Description
Responds to customer inquiries regarding patient accounts, assists in resolving issues and concerns. Maintains professional and courteous behavior to ensure positive image within the community served and to promote customer satisfaction. Assists management with the training of new hires.They will be going over billing issues and EOB's with patients that are calling in over the phone. They will need to understand what an EOB is, be able to describe what the insurance company has paid and what they owe as well. They need to be able to understand the medical billing process.
Additional Skills & Qualifications
Must have a associates or B...