About Our Client

A global health and safety organization with a fast-growing shared services hub located in Taguig. They are known for their mission‑driven culture, process maturity journey, and strong commitment to operational excellence, employee development, and technology‑enabled transformation.

Job Description

Job Description for the Healthcare Customer Service Director

• Lead and oversee a 24/7 healthcare contact center supporting patients.
• Manage operations across multiple shifts
• Build a high-touch customer service culture focused on empathy and patient care.
• Evaluate and strengthen operational processes, performance metrics, and service workflows.
• Partner closely with US leadership on priorities, escalations, and continuous improvement.
• Establish and enhance frameworks for QA, training, governance, and workforce management.
• Coach and develop senior leaders to improve capabi...