Job Description

+ Obtains insurance information, referral forms, and counsels patients on financial assistance over the phone.

+ Schedules and registers patients over the phone or by email, with no patient contact.

+ Obtains insurance information from patients and counsels on alternative ways for financial assistance.

+ Communicates with physicians and clinical staff to assist with scheduling urgent or referred patient scheduling calls/requests.

+ Reviews schedule for new patients, updating when necessary.

+ Calls patients with appointment time reminders, obtains insurance information, and referral forms.

+ Process the internal physician referral for clinical care.

Top Skills Details
Call Center, Healthcare, Inbound or Outbound calls
Qualifications

+ Patient Services experience

+ Healthcare call center experience (1-2 years)

+ Comfortable handling inbound and outbound calls