Head Operational Excellence
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Job Description
This role sits at the intersection of guest experience, process design, people enablement, and data driven decision-making. The incumbent will be the companyβs internal benchmark-setter β defining what βgreatβ looks like operationally and building the systems to make βgreatβ the norm, not the exception.
A - STORE STANDARDS & UPKEEP
β’ Set and enforce Hygiene & Maintenance standards; build an internal audit cadence that identifies gaps before they impact guest experience.
β’ Lead Visual Merchandising and In-Store Communication standards in partnership with the Marketing team.
β’ Oversee outlet redesign and infrastructure upgrade projects in collaboration with the Projects and Design team.
B. DIGITAL ENABLEMENT & PROCESS AUTOMATION
β’ Drive Contact Centre Automation, Digital Checklists, and Dynamic Discounting initiatives as part of the digital enablement ...