Head of Workforce Management

Location: Pasig City

Work Setup: Onsite

Work Schedule: Monday to Friday | Morning Shift

Job Summary

The Head of Workforce Management is responsible for leading workforce planning, scheduling, and staffing operations to ensure optimal manpower levels that support business and service targets. This role uses data-driven forecasting and real-time monitoring to maintain operational efficiency and ensure the right resources are deployed at the right time.

Key Responsibilities

• Lead and manage the Workforce Management (WFM) team
• Develop staffing plans, schedules, and workforce forecasts based on operational data and demand trends
• Monitor daily staffing levels and operational performance, making timely adjustments as needed
• Ensure efficient resource allocation to meet service level and...