Job Description

YOUR MISSION

We are looking for a Head of Workforce Management (WFM), Marketplace Experience to own the end-to-end planning engine behind Glovo's global customer support operation; covering demand forecasting, BPO staffing, real-time operations, and agent productivity at scale across all markets.

You will be operating in one of the most analytically demanding, fast-moving environments in Glovo. The team you'll inherit is capable but underdeveloped, and the role comes with three transformation opportunities: moving forecast accuracy from directional to reliable; transforming the team from regional generalists into specialist tracks; and building stronger foundations in tooling, process, and analytics to take WFM to the next level at Glovo..

The profile we need has been forged in high-velocity, data-intensive environments: someone whose instinct is to build a model, not read a report; who fixes the planning system rather tha...