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Head of Workforce Management and Productivity

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Marks and Spencer
📍 United Kingdom, United Kingdom
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Location United Kingdom
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Posted June 24, 2026
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Commute Local Area
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Job Description

What You’ll Do

Your key accountabilities will include:

  • Lead labour planning and forecasting, ensuring the right resources are in place to deliver service, sales, and operational efficiency across stores.
  • Define and embed best‑in‑class labour management frameworks, including budgeting, deployment, and long‑term capacity planning.
  • Build and influence cross‑functional relationships to ensure labour plans reflect business priorities and changes across the organisation.
  • Lead continuous improvement initiatives across the store estate, identifying opportunities to enhance efficiency and strengthen the operating model.
  • Partner with Technology and stakeholders to shape the future labour management roadmap and embed a sustainable CI culture.

    • Who You Will Be

    Your skills and experience will include:

  • A strong leader with experience managing complex retail operations and labour planning at scale.
  • ...

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    📍 Location Details

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    City
    United Kingdom
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    Country
    United Kingdom
    🚗
    Commute
    Local Area

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