**About the Role:**

**Grade Level (for internal use):**

13
**About the Role:**

**CX User Experience Leader**

The UX Leader exists at the intersection of user advocacy, research discipline, and product intelligence. The mandate is to get close to the people who use a platform every day, understand the real problems beneath the stated ones, and ensure that nothing significant ships without validation from the people it will affect.

In an organization that has historically built solutions for the loudest voices and most recent incidents, this role represents a fundamental shift in how product decisions get made. The UX Leader brings evidence where opinion has operated, and validation where assumption has substituted.

**Responsibilities and Impact:**

**User Research & Discovery**

+ Build and own a structured research practice across the platform's primary user populations: Revenue, Account Management, Customer Exper...