To lead and manage the clinical and service training function across multiple clinic locations ensuring high-quality onboarding continuous development and consistent adherence to clinical protocols. The Head of Training will design deliver and refine training programs covering clinical SOPs laser technologies aesthetic treatments and customer experience standards.

Key Responsibilities

1. Training Strategy & Development

• Develop and execute a structured training strategy aligned with overall operational and clinical excellence goals.

• Create comprehensive onboarding programs for new hires particularly Skin Practitioners (SPs) and Beauty Therapists.

• Define and track KPIs to evaluate training effectiveness and skill progression.

2. Onboarding & Continuous Learning

• Oversee the entire onboarding journey for new clinical staff ensuring alignment with organizational SOPs and se...