Head of Telephony Engineering — RocketPhone.ai

London, UK · currently here · since April 2025 · 1yrs 2mo

Summary & background

RocketPhone is an AI-powered unified communications platform designed for seamless Salesforce integration. Offering voice, cellular and video capabilities alongside AI-driven call transcription and real-time agent assistance, RocketPhone serves sales teams, customer service departments and financial services organisations across the UK and beyond.

My place in the company

As Head of Telephony Engineering, I architected and implemented a full SIP carrier infrastructure from the ground up, building it with failover redundancy, round-robin load balancing and Least-Cost Routing (LCR). A significant portion of my role involves managing carrier relationships and ensuring interoperability between our platform and upstream providers.

Launched RocketCell, a UK Mobile Virtual Network Op...