Role

Technical Support Manager / Head of Technical Support

Lead Technical Support for a Fast-Scaling UK MedTech SaaS Firm

Foreshore, Cape Town Salary Negotiable Based on Experience

About Our Client

Our client is a rapidly growing UK-based SaaS company delivering advanced medical automation software to the NHS and broader UK healthcare sector. Focused on reducing administrative burdens and enhancing patient safety, the company uses intelligent automation to streamline clinical workflows. With soaring demand, they are scaling their support function to serve an expanding customer base more effectively.

The Role

This is a pivotal leadership role overseeing the entire technical support function. You will manage all inbound issues, lead escalations, and serve as a key liaison between client users and internal technical teams. Your mission is to ensure a seamless, responsive, and effective support experience for NHS and priva...