Role: Head of Support - Payment Portal

Experience: 12 Years

About the job

Our Client is a cutting-edge payment solution provider, specifically tailored for high-risk industries. We are looking for a Head of Support to join our client's rapidly growing team in Dubai.

Responsibilities:

• Payment Traffic Optimization: Analyse and enhance payment routing strategies to maximize success rates and minimize transaction costs.
• Third-Party Integration: Oversee the integration of new payment solutions, ensuring seamless connectivity with banks and payment providers.
• Team Leadership: Manage and mentor a team of payment support agents, fostering a culture of continuous improvement and excellence.
• Technical Collaboration: Work closely with the tech department to address technical challenges, perform product testin...