Summary & background

Connex One is a Software-as-a-service (SaaS) company specialising in the development of in-house omni-channel and AI-driven customer engagement platforms. With presence in the UK, USA, South Africa, Australia and Europe, Connex are rapidly expanding to other territories and continually bringing on new customers.

My place in the company

Having worked closely with a lot of individuals at Connex during previous roles, the level of familiarity with people and the product allowed me to immediately pick up large projects and build a team of specialist engineers without too much friction.

As Head of SIP, my projects here included implementing platform-wide geo-redundant voice switching systems and carrier management systems, allowing Connex to make even more use of their already substantial carrier and voice service portfolio. I also headed up a growing team of numbering and carrier interworking engineers, ensuring that voice and...