Head of Service, Renewals & Retention

Location: RAC Bradley Stoke, Bristol and Manchester, England, United Kingdom.

Overview

As Head of Service, Renewals & Retention at RAC, you will take operational responsibility for our Service & Retention teams across Bristol and Manchester, leading around 200 colleagues and driving exceptional outcomes for our customers and our business. This pivotal role combines strategic thinking with hands‑on leadership, requiring accountability for delivering all customer, people, and telephony metrics while designing and implementing operational improvements.

What You’ll Do

• Lead Service & Retention teams across Bristol and Manchester (c.200 colleagues).
• Deliver customer, people, and telephony metrics through strong operational leadership.
• Design and implement strategic improvement initiatives aligned to RAC’s five‑year plan.
• Drive retention strategy across Consume...