Our client is investing in its Small Business Services (SBS) organization, and this Head of Implementation is a key leader in that growth. This person will lead technical and administrative teams to drive operational excellence and scale processes to deliver consistent, high-quality client experiences. Partnering closely with Sales, this person will influence pricing, implementation strategy, and client adoption for all of their Canadian small business clients. This is a huge opportunity to be in a high-impact leadership position and help shape the future of SBS implementation across our client's Canadian market!

Overview

Role: Head of Implementation within the SBS organization, responsible for leading implementation, process optimization, and scaling client delivery for Canadian small business clients.

Requirements

• 10+ years of experience in systems implementation or professional services within enterprise-level environments.