The Head of Retail Learning, South Asia Pacific is responsible for defining and leading the regional Retail Learning strategy across seven diverse markets, ensuring alignment with global learning priorities, regional commercial objectives and local market needs. Acting as a strategic partner to Retail Excellence, Market Leadership, Human Resources and Global Retail Learning, this role translates business priorities into scalable learning solutions that strengthen client experience, selling effectiveness, leadership capability and retail performance across the region.

This regional leadership role has a broad remit spanning strategy, governance, execution and continuous improvement of Retail Learning. The role sets the direction for how learning is prioritised, delivered and embedded across markets, with a focus on building capability in product knowledge, clienteling, selling ceremony, service excellence, retail leadership ...