Head of Restaurant Excellence & Standards
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Job Description
Role
Joud Coffee is hiring a Head of Restaurant Excellence & Standards to build and deploy a complete operating system across our outlets . This role owns the end-to-end loop:
Standards β Training β Daily Execution β QC/Audits β Coaching β Continuous Improvement
This is a delivery role . You will build what does not exist, implement it fast, and enforce it with managers on the floor.
Scope
Multi-site cafΓ© operations (17 outlets)
Heavy field presence (outlets and production where relevant)
Direct accountability for standardization, discipline, and consistency
Key Responsibilities
1) Standards & SOP System
Build a complete SOP framework: templates, format, naming, versioning, approvals, review cycles.
Create operationally realistic SOPs and βbuild cardsβ for applicable routines.