Join SuiteSource as the VP and Head of Professional Services, focusing on customer growth and revenue retention in a flexible remote/hybrid setup. This executive role champions strategic alignment.
This position will spearhead the post-sales ecosystem, driving renewals and churn mitigation in partnership with the Director of Consulting. You will create and manage a sustainable Managed Services strategy while building key C-suite relationships to ensure effective account governance. Your strong background in ERP platforms, particularly NetSuite, is essential.
Key Responsibilities:
• Manage high-value renewals and upsell strategies
• Develop a recurring Managed Services pricing model
• Champion Quarterly Business Reviews with enterprise clients
• Position SuiteSource as a strategic advisor in the channel
• Drive engagement and retention metrics across clients
Requirements:
• 10+ years in a leadership role within Customer Success
• Proven success in post-sale...