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Head of Operations

🏢
Joint Electronic Teller Services Limited
📍 Hong Kong, Hong Kong
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Location Hong Kong
📅
Posted June 20, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

RESPONSIBILITIES

Business Operations

  • Manage the execution of operational processes for the organization, such as transaction adjustments, settlement reconciliation, and also provide support on MIS reporting
  • Maintain and ensure up-to-date of operation manuals and other procedures of the department
  • Design the operational process and step-by-step procedure to support changes on existing business products/services and new business products/services
  • Manage the customer hotline service to ensure all enquires are properly handled
  • Manage complaint cases to ensure properly settled and documented
  • Responsible for user account management function and the related revalidation
  • Support any other operational works required for delivering services to customers/business partners

    • Quality Assurance

  • Manage the team to conduct user acceptance test for any changes on IT systems, both for internal use and ext...

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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