General Overview

Intelligent Solutions has partnered with a leading insurance brokerage firm in the UAE to hire Head of Operations. This pivotal leadership role will oversee and enhance end-to-end operational efficiency across both medical and general insurance portfolios. The ideal candidate will drive service excellence, ensure compliance, and implement scalable processes that support the company’s growth, profitability, and client experience objectives.

Key Responsibilities

• Lead end-to-end operational functions across medical and general insurance, ensuring smooth policy administration, renewals, claims coordination, and customer servicing.
• Oversee process efficiency, workflow automation, and operational controls to enhance turnaround times and client satisfaction.
• Work closely with product, sales, and underwriting teams to streamline quote-to-bind processes and improve overall service delivery.
• Manage insurer rel...