Responsibilities

• Own and lead customer-facing network operations communications and reporting, ensuring customers are kept informed of network performance, incidents, planned works and outcomes. Partner with Service Management to deliver a high-performing, customer-centric operational experience.
• Lead, develop and embed operational processes (ITIL-aligned) within Network Operations and the NOC to ensure consistent, safe and effective incident, problem, change and maintenance execution.
• Responsible for managing the maintenance and operations for the DAS, Wi‑Fi, Fibre and Small Cells infrastructure across all business projects, ensuring availability, performance and operational readiness.
• Responsible for developing a European NOC function capable of providing a best-in-class service across Boldyn’s European businesses.
• Responsible for managing the European NOC function and the development and build of a physical NOC within Lon...