Head of Loyalty — Support Office, Sydney

Harris Farm already has loyalty. Your job is to make it work harder.

We've built something most retailers never achieve, a genuine emotional connection with our customers. Now we're relaunching our loyalty program, and we need someone to lead it: sharpen the proposition, lift the customer experience, improve the mechanics, and make sure the program is truly driving the behaviours that matter. Reporting to the Head of Marketing, Ecomm & Logistics, you'll lead a small team and work cross-functionally with Buying, Store Ops, Marketing, Ecomm and Data to take what exists and make it something customers actually talk about.

What You'll Do

Relaunch, Execution & Performance

• Own the relaunch of the loyalty program, coordinate go-live activity across stores, marketing and ecomm with clear timelines and accountabilities
• Drive operational execution in stores, brief and ...