Build a centre of excellence for service management Deliver a thematic view of systemic problems to focus on key risks Collaborate with business units to provide great service to clients, advisers, and the business Instill industry best practice ITSM and ITIL standards Improve communication and turnaround time with internal and external stakeholders Build services and skills for future cloud environments Be accountable for cybersecurity strategy and management Manage the capacity and risk of environments Design and oversee infrastructure architecture #J-18808-Ljbffr