**The Position**

The Head of Human Pharma Operations works across Human Pharma (HP) to develop customer centric strategies that help build customer loyalty and align with business objectives to maximise customer outcomes. A key part of the role is to lead and manage the Human Pharma Operations Team to implement and optimise these strategies in partnership with the business. This includes:

+ Managing Team/People
+ Drive Human Pharma Operation Focus
+ Managing Business / Performance

**Dutie** **s & Responsibilities**

**1. Strategy & Customer Engagement Excellence**

+ Drive customer-centric strategies, including Segmentation & Targeting and multi-channel engagement
+ Optimize CRM (Veeva) and ensure effective use across Sales, Marketing, and Medical
+ Enable orchestration of customer journeys through data, tools, and KPIs
+ Lead initiatives to strengthen customer understanding and experience

**2. Business Analytics & Cu...