Head of HR Operations

Location: National Capital Region

Work Schedule: Monday to Friday 

Senior Manager / Director / Head / AVP

A growing enterprise organization is seeking an experienced HR operations leader to oversee the delivery of core HR services and employee support functions across the business.

This role will lead operational excellence across HR service delivery, payroll administration, benefits management, employee documentation, and HR support services while ensuring compliance, accuracy, and a strong employee experience.

Key Responsibilities

HR Service Delivery & Employee Support

• Lead the centralized HR support function handling employee inquiries, requests, and case management
• Ensure consistent, accurate, and timely resolution of HR concerns aligned with service standards
• Monitor operational metrics including response times, resolution rates, and employee satisfaction