Head of Global Consumer Experience & Mobile
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Job Description
Position Overview
Ralph Lauren Digital seeks an innovative, commercially minded, and deeply consumer-centric Head of Global Consumer Experience & Mobile to continue to elevate our global consumer experience, lead our mobile app expansion, and establish a CX & Mobile Center of Excellence. This role is a strategic anchor in our Next Great Chapter: Accelerate strategyβ shaping our global consumer experience vision, driving mobile-first growth and enabling commercial teams to deliver desired outcomes.
As mobile app continues to be the fastest-growing platform for consumer engagement and commerce, this leader will drive the global mobile app P&L, support define the roadmap for app innovation, and build the capabilities needed to scale mobile performance across North America, EMEA, and APAC. This role will serve as centralized owner of global consumer experience, responsible for creating the standards, frameworks, and insights that unify the brandβs end-to-end experie...