This role is responsible for managing First Line Risk across the Chief Operating Office (COO) function. The Head of First Line Risk and Incident Management will design, implement, and embed an effective risk management model and culture within the COO. Additionally, they will oversee the identification, management, and resolution of business incidents, ensuring coordinated response and remediation plans when risks materialise.

This senior role sets the strategic direction for First Line Risk, Incident Management, and Remediation across the Nucleus group. Leading a team of Risk Managers, Incident Managers, and Remediation Analysts, the role ensures a proactive approach to risk management within the COO function.

Key responsibilities include developing governance, reporting, and assurance processes to enhance risk visibility, escalation, and control. The role also leads business coordination during incidents, keeping senior stakeholders informed and ensuring effective ...