What will you do?
The Design Lead is accountable for intermediary experience across the company, with specific ownership of experience on the company intermediary digital platform.

The role leads the design capability responsible for shaping coherent, end‑to‑end intermediary experiences across journeys delivered by multiple teams. Working closely with product, technology, data, marketing and business stakeholders, the Design Lead ensures that design translates strategic intent into practical, usable solutions that materially improve intermediary efficiency, effectiveness and experience.

What will make you successful in this role?

The key responsibilities of the role include the following:

Craft and execution:

• Use, apply and disseminate best‑practice design methodologies, tools and frameworks amongst design practitioners and teams to solve for,...