Head of Customer Support

Permanent

Location: Oslo / Hybrid - 2 / 3 days a week onsite in Oslo

Inspera is a global B2B SaaS organisation providing digital assessment technology to education institutions, awarding bodies and enterprise customers.

As we continue to evolve our customer support function, we are looking for an experienced Head of Customer Support to lead and improve our B2B support operations across two core operating countries.

This is a senior leadership role for someone who can define what excellent customer support looks like in a B2B SaaS environment, build a scalable multi-tier support model, and use data, coaching and process improvement to raise standards across the team.

The Role

As Head of Customer Support, you will be responsible for leading support operations across multiple locations, ensuring customers receive a consistent, high-quality service.

You...