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As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions.

The Role

In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clients achieve clarity, efficiency and real impact from every engagement. You’ll build influential relationships with senior stakeholders across Talent, HR and Brand, acting as a trusted extension of their teams and guiding them through solutions grounded in insight and measurable value.

You’ll be responsible for multi‑year commercial health and portfolio performance – driving retention, expansion, revenue growth and customer lifetime value. You’ll embed MEDDPICC across the function to strengthen qualification, forecasting and commercial decision making.

You’ll also champion oper...