Your role with us

We’re looking for a leader to scale our post-sales operations. As a core member of the Workist leadership team, we are looking for a strategic, data-driven, and people-centric Head of Customer Success and Implementation. You will inherit a high-performing team of 10-12 across Customer Success Management, Solution Engineering, and Support. Your mandate is twofold: optimize how we deploy and support our AI Agents in complex manufacturing and wholesale environments, and actively develop our people. You will take ultimate ownership of our retention metrics while building the career paths and performance frameworks necessary to keep our top talent engaged and gro...