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Head of Customer Success - Groceries (Chile) (Santiago)
Uber
๐
santiago, Chile
Location
santiago
Posted
June 22, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
About the role
The Groceries Customer Success team partners with Chile's top retailers and supermarket chains to deliver a worldโclass client experience through Uber Direct. As Manager, you'll lead a team dedicated to ensuring operational excellence, client satisfaction, and sustainable growth with strategic grocery partners.
In this role, you'll be at the center of scaling Uber Direct's grocery vertical in Chile-driving measurable improvements in key performance metrics, building strong partnerships, and setting the foundation for longโterm success.
What you'll do
- Lead, mentor, and inspire a team of Customer Success Managers supporting strategic grocery clients in Chile.
- Continuously improve operational performance (SLA, fill rate, order accuracy, NPS).
- Build scalable processes that enable rapid growth without compromising service quality.
- Collaborate with Operations, Product, Marketing, and Legal to proactively sol...