Lead customer success initiatives at Tern as the Head of Customer Success, optimizing support and education strategies for travel advisors. Drive engagement and platform utilization with innovative AI solutions.
In this pivotal role, you will manage all aspects of support operations, focusing on enhancing advisor experience and retention through effective training. Collaborating with diverse teams, you will develop resources that empower users and track key performance indicators effectively. Your leadership will guide the support team in fostering a customer-centric culture that prioritizes advisor success.
Key Responsibilities:
• Direct the entire support operation and team development
• Create and update training systems in sync with R&D
• Administer a comprehensive curriculum for advisor learning
• Facilitate onboarding for new agencies effectively
• Establish and analyze operational metrics for improvement
Requirements:
• Significant experience in suppor...