JOB TITLE: Head of Customer Segment & Performance

SALARY: £106,565-125,370 pa (some flexibility for the right candidate) LOCATION(S): Birmingham, Bristol, Halifax, Leeds, Manchester & Edinburgh HOURS: Full-time - 35 hours per week WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites in the locations shown above.

ABOUT THIS OPPORTUNITY

Are you a customer-obsessed leader with a track record for driving performance and leading change?

The Consumer Segment Team is growing and is seeking a Head of Customer Segment & Performance to lead a priority customer segment.

This role champions the customer, combining deep insight into customer needs and behaviours with strong commercial accountability to drive retention, sustainable growth and improved customer experience.

ABOUT THE ROLE

In this role, you'll be: Taking ownership of the end‑to‑end...