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Head of Customer Happiness Center - UAE National

🏢
Black Pearl
📍 Dubai, United Arab Emirates
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Location Dubai
📅
Posted June 24, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

This role is ideal for a senior Customer Service, Customer Happiness, Customer Experience, or Service Center Operations professional with strong experience in managing high-volume service centers, driving customer satisfaction, leading teams, and improving operational performance.

Key Responsibilities

  • Oversee the daily operations of Customer Happiness Centers to ensure smooth, efficient, and high-quality service delivery.
  • Develop and implement strategies to improve customer satisfaction, customer experience, and operational efficiency.
  • Set and monitor KPIs, SLAs, service quality standards, and operational performance indicators.
  • Lead customer service teams, including mentoring, coaching, training, and performance management.
  • Handle escalated customer complaints and ensure timely, professional, and effective resolution.
  • Implement customer feedback mechanisms to continuously im...

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    📍 Location Details

    🌆
    City
    Dubai
    🗺️
    Country
    United Arab Emirates
    🚗
    Commute
    Local Area

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