Come and make a difference at Karbon as the Head of Customer Experience.

About The Role

We're looking for an exceptional Head of Customer Experience to lead the development and delivery of our Customer Experience strategy, shaping how we listen to customers, improve services and build a strong customer culture across the organisation. This is a visible, high‑impact leadership role for someone who can combine strategic thinking with practical delivery. You will lead our approach to customer insight, complaints learning, digital customer experience and service improvement – turning feedback into action and making sure the customer voice drives real, lasting change.

You’ll work across the organisation to influence leaders, build trusted relationships and create the conditions for others to take ownership of improvement – helping to shape services that work better for customers and colleagues alike.

About You

This role will suit a values‑le...