Head of Client Services

Reporting directly to the CEO, this is a high-impact, hands‑on leadership role where you will define and deliver a best‑in‑class customer experience strategy. You will shape how customers interact with the business at every touchpoint, turning service excellence into a genuine commercial advantage.

The Opportunity

You will lead a large team across customer service and key account management, building a high‑performance, customer‑obsessed culture. Working closely with the Sales Director, you will ensure seamless onboarding of new customers, maximise lifetime value, and drive revenue through exceptional service and relationship management.

A key part of the role will be leading the evolution of an AI‑enabled customer service platform, delivering real‑time quotations and order updates, and enabling the business to scale efficiently without compromising service quality. Data, insight, automation and technology will be centra...