As Head of Claims, this role leads how TAL delivers on its promise for AustralianSuper, ensuring members receive timely, compassionate and dependable support at critical moments in their lives. It shapes a progressive claims strategy that strengthens trust, elevates service excellence and deepens long‑term partnerships. By inspiring high‑performing teams and continuously improving the member experience, the role plays a meaningful part in TAL’s purpose of helping Australians protect what matters most, while supporting sustainable growth for our partners and our business.

In this role, you will:

• Deliver service excellence by consistently meeting and exceeding fund partner claims commitments.
• Strengthen strategic partnerships by aligning TAL’s claims proposition to fund objectives and expectations.
• Lead claims strategy evolution to support member outcomes, retention and sustainable growth.
• Champion customer‑centric deli...