This business has more than doubled in size in the last 12 months.

And it’s starting to feel it.

Processes aren’t embedded. Systems don’t integrate properly. Teams are working hard, but not always in a way that scales. A lot of the business still relies on individuals rather than structure.

Nothing is completely broken. But it’s not built to scale.

That’s why this role exists.

The Role

This is not a BAU Head of Operations position.

This is a transformation role where you will take ownership of how the business actually operates, and rebuild it in a way that supports continued growth.

You will:

• Design and implement scalable operational processes across the business
• Align systems and tools so they work as a cohesive operating environment
• Remove inefficiencies and reduce reliance on manual work and individual knowledge
• Introduce structure, governance and consistency without slowing t...