Role Overview

The Head of Application Systems is responsible for the strategy, delivery, and operational excellence of all Salesforce and Non‑SAP application platforms, covering CRM, eCommerce, web, and mobile solutions. This role leads large application teams and oversees complex, business‑critical systems that directly support customer engagement, revenue generation, and digital transformation.

A key aspect of the role is driving AI‑enabled application capabilities, ensuring the organisation leverages artificial intelligence, automation, and advanced analytics to improve customer experience, productivity, and decision‑making.

Key Responsibilities

Application Strategy & Leadership

• Define and own the enterprise application strategy for Salesforce and Non‑SAP platforms, aligned with business priorities and technology roadmap.
• Provide strategic leadership across CRM, digital commerce, web, and mobile ecosystems. ...