About the Role

RUC on Rails operates a coordinated brand ecosystem supporting New Zealand’s transition to full digital Road User Charges.

Our brands include:

• RUC Pass – OTC retail distribution

• RUC Warehouse – Bulk purchasing platform

• RUC Compare – Provider comparison marketplace

• RUC Hub – Information and data platform

Customer experience across our brand ecosystem is interconnected. Friction in one platform can impact perception and trust across all others.

Our support environment is heavily automated and built on proprietary internal systems. The Customer Experience Lead will oversee this environment across all brands, ensuring automation remains effective, escalations are managed appropriately, and customer friction is systematically reduced.

This is a systems-focused leadership role. It is not...