Job Profile: Head of AI & Customer Experience (CX) Barry Callebaut Digital – Data & Analytics
Section 1 – Job Description Job Title: Head of AI & Customer Experience (CX)
Department: Barry Callebaut Digital – Data & Analytics
Reports to: Senior Director, Analytics & AI
Direct Reports: 5‑10
Indirect Reports: TBD
Dotted Reports: TBD
Locations: Global role (primary hubs: TBD)
Work Location: Hybrid
FTE (%): 100%
Budget Owner: Yes
Profile Creation/Update Date: 05/03/2026
Role Overview Barry Callebaut Digital (BC Digital) is advancing AI‑driven transformation across the enterprise. The Head of AI & Customer Experience (CX) is a newly created global leadership role within Data & Analytics. Reporting to the Senior Director of Analytics & AI, this role will shape, scale, and govern AI capabilities that enhance customer‑facing experiences across Barry Callebaut’s global ecosystem.
The role leads the AI Center of Excellence (CoE) for CX, builds a world‑class...