Overview

We're in urgent need of Head of Account Management (Leadership Team Member) for a well-established BPO Company located in Pampanga. This opportunity is for Direct Hire, send us your applications now and we'll be in touch shortly.

Responsibilities

• Lead and manage client relationships, ensuring high levels of engagement and satisfaction.
• Develop and implement account management strategies that align with both client goals and company's service capabilities.
• Serve as the primary point of contact for key clients, handling inquiries, concerns, and strategic discussions while also ensuring offshore teams receive adequate support.
• Ensure proactive account management, identifying potential challenges early and implementing strategic solutions for both client and team concerns.
• Collaborate closely with internal teams to facilitate smooth service delivery, provide mentorship, and continuously improve both cl...