JOB PURPOSE

• The Head of Service Management Unit of the IT Department is responsible for leading the strategic planning, delivery, and continuous improvement of IT services across Ecobank Ghana Plc. This role ensures that all technology services—spanning infrastructure, applications, and support—are delivered reliably, securely, and in alignment with business objectives and regulatory requirements.

• This involves providing strategic direction in the management of the service desk, service quality and adoption of best practices in the IT department.

• The incumbent will oversee service operations, incident and problem management, performance monitoring, and vendor coordination, while driving service excellence through robust governance frameworks and customer-centric practices. By fostering a culture of accountability, innovation, and operational resilience, the role plays a critical part in enhancing user experience, minimizing service disruptions, and su...