Job Description

Job Background

The Head of Infra Delivery manages all infrastructure services provided by the IT department. This position is responsible for adherence of Infrastructure Delivery & Operations to the service level commitments and for ensuring that the continually improves customer focus by fully understanding and responding to the specific needs of the business customers.

Job Purpose

A vital role in creating healthy long-term relationships with the internal & external customers. Acts as the bridge between the customers and operational delivery teams. Key responsibilities include governance across all areas of IT services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery.

Principal Responsibilities

Service Management/Delivery Responsibilit...