Responsibilities

• To anticipate all guest needs and handle all guest inquiries.
• To greet and acknowledge all guests welcoming them in a polite and friendly manner.
• Supervise and manage a team of butlers and oversee the daily operations of the guest experience department.
• Train coach and mentor butlers to ensure exceptional service is delivered to guests.
• Develop and maintain a strong relationship with guests and attend to their needs and requests promptly.
• Provide personalized and anticipatory service to guests including organizing special events arranging transportation making restaurant reservations and other bespoke services as required.
• Manage guest preferences and ensure that all information is accurately recorded in Opera and communicated to the relevant departments.
• Abides by all hotel and company policies and procedures including Health & Safety policies HACCP Butlers Grooming standards p...