Transform customer connections at Hard Rock Digital as an Identity Verification Associate, specializing in compliance and risk assessment. Your work ensures customer onboarding is both secure and efficient.
As part of our Toronto operations team, this overnight role focuses on verifying customer identities and managing compliance with regulations. You will assist in escalation cases, enhance verification tasks, and contribute to customer satisfaction through effective communication and record-keeping.
Key Responsibilities:
• Review and approve ID documentation diligently
• Handle customer inquiries and case escalations
• Execute enhanced verification, including PEP screenings
• Work with Compliance and Risk teams directly
• Maintain compliance with regulatory standards consistently
Requirements:
• Detail-oriented and capable of making informed decisions
• Strong communication skills, both written and verbal
• Familiarity with data protection regulations...