Be a pivotal part of Eastlink's success as a Process Analyst in Halifax, Nova Scotia. Focus on implementing and refining business processes for outstanding customer engagement.
This on-site position requires a motivated analyst to lead process enhancements across various operational lines. You will be responsible for analyzing business requirements, managing change, and supporting training initiatives that impact customer and agent experiences. Collaborate with diverse teams to ensure seamless operations.
Key Responsibilities:
• Analyze data to recommend process improvements
• Oversee change management and ensure documentation
• Collaborate on maintaining knowledge tools for Tech Support
• Evaluate feedback to drive actionable insights
• Manage project plans and identify opportunities for efficiencies
Requirements:
• 1-3 years of relevant Process/Business Analyst experience
• Strong analytical and negotiation skills
• Advanced knowledge of Microsoft Off...