Join Hadrian as a Technical Customer Service Specialist to support our distribution network effectively. This role combines technical skills with product knowledge focused on customer success.
In this role, you will handle layout drawings, quotings, and project order management while maintaining vital customer relationships. Your expertise in troubleshooting will enhance our service levels among sales agents and distributors, ensuring timely updates on project progress and lead times.
Key Responsibilities:
• Process quotations and project updates accurately
• Develop extensive product knowledge for customer interactions
• Utilize JD Edwards for effective order management
• Communicate with engineering and production teams for solutions
• Ensure compliance with industry standards during project reviews
Requirements:
• 3-5 years of customer service experience in technical fields
• Excellent organizational and detail-oriented skills
• Strong computer profi...